Bug Report T446279
Visible to All Users

JumpTo windows is positioned off screen on a High-DPI screen

created 8 years ago (modified 8 years ago)

When choosing any of the Jump To commands via menu or shortcut, the input box (overlay) is positioned off-screen (seems to be somewhere in the lower right corner), meaning I don't see the input field at all. This happens only without any source window open. After opening a source or XAML file, the position is correct again. After closing all windows, the position is off-screen again.

Refer to attached screenshot. Do you see the tooltip in the lower-right corner?

This worked in v16.1.7. Broken since v16.1.8.

Comments (3)
DevExpress Support Team 8 years ago

    Olaf,

    I see the tooltip on the attached image. We have tried to reproduce this, but so far we have not seen this issue. It might be related to monitors layout and setup.
    Would you please specify your monitors setup? How much displays do you have, which scaling do you use, and how are these displays configured?

      Hi!

      I'm working on a Laptop with a single display, 3860x2160 resolution, 250% text scaling.

      I attached my settings. Is the position somewhere store? Does it help to reset some of the settings?

      Best regards,
      Olaf

      DevExpress Support Team 8 years ago

        Hi Olaf,

        Thank you for providing us with additional information.

        We do not store the window position in the settings. We calculate the optimal position each time based on several factors such as caret location, screen size and so on.
        Playing with different dpi modes, I was able to finally reproduce the problem.
        I've addressed it to our developers. You will be automatically notified once the corrections are ready.

        Answers approved by DevExpress Support

        created 8 years ago (modified 8 years ago)

        We have fixed the issue described in this ticket and will include the fix in our next maintenance update. To apply this solution before the official update, request a hotfix by clicking the corresponding link for product versions you require.

        Note: Hotfixes may be unavailable for beta versions and updates that are about to be released.

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