Bug Report Q583365
Visible to All Users

PDF Export - 16-bit or lower images appear miscolored

created 11 years ago

I have a program (Delphi XE5) that runs automatically and produces a number of charts which it prints to pdf. this runs fine on my Windows 7 PC when run on a schedule from our Win 2003 server the print quality is very poor. running on the server manually the print preview quality is also poor. both have the latest Acrobat installed.

Is this a known problem, and is there a fix?

thanks in advance.

Dr John

Show previous comments (2)
DevExpress Support Team 11 years ago

    Thank you very much for your demo. Would you please provide us with some additional information?

    1. Please specify the color bitness setting of your Win 2003 Server machine.
    2. Please test PDF exporting of the TChart component directly with the corresponding report link, without the LayoutControl. Does it also produce a bad quality PDF?
      1. all the tests were generated with a user logged in with his desktop set to 16 bit color - once this is fixed we would run the program on a schdule overnight with no users logged in so not sure what that would be.
      2. to see the attached as requested. These look to be perfectly acceptable, implying the problem is with the layoutcontrol.
      DevExpress Support Team 11 years ago

        Thank you very much for your additional info. We have reproduced this behavior with 16 bit color + LayoutControl report link. I have forwarded this ticket to our developers for further research.

        Answers approved by DevExpress Support

        created 11 years ago (modified 11 years ago)

        We have fixed the issue described in this ticket and will include the fix in our next maintenance update. To apply this solution before the official update, request a hotfix by clicking the corresponding link for product versions you require.

        Note: Hotfixes may be unavailable for beta versions and updates that are about to be released.

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